PRIVACY POLICY
We recognize that you are concerned how your personal information is used. We have created this Privacy Policy to inform you of our information collection, use and sharing practices.
Please be advised that the practices described in this Privacy Policy apply only to information gathered through anaandzac.ca and, where applicable, through our Customer Care Team in connection with anaandzac.ca, and do not necessarily reflect our practices with respect to information gathered through other channels.
What information is collected and stored?
We collect and store information that you enter into anaandzac.ca or that you provide to our Customer Care Team.
For example, when you open an account or place an order, we collect and store some or all of the information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications from anaandzac.ca. We collect and store certain other information automatically whenever you interact with anaandzac.ca. For example, we collect your IP address, browser information and reference site domain name every time you visit anaandzac.ca . We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve the customer service experience at anaandzac.ca. Also, like many other web sites, we use “cookies”, which are files stored on your computer’s hard drive by your browser. Cookies do not contain personally identifiable information. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves anaandzac.ca without checking out. Cookies are not used on anaandzac.ca to store your account information; this information is stored securely on our server. When you log into anaandzac.ca with your username and password, we will assign you a secure session id. Our server then passes your information to you through this secure session id. Also, we will use cookies to monitor and maintain information about your use of anaandzac.ca. Cookies are also used to track the identity of the web site you visited immediately prior to visiting anaandzac.ca; otherwise, we do not track information about your use of other web sites. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies “turned on” so that we can offer you an excellent shopping experience. We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.
Do we collect information from children?
No, anaandzac.ca is a general audience website and is not directed for use by children. We do not intend to collect personal information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any personal information to us and you should use anaandzac.ca only with the involvement of a parent or guardian.
Do we share information?
We do not share with others or sell or rent to others, any personal information that you provide to us through anaandzac.ca or through our Customer Care Team, except with your consent or as described in this Privacy Policy. We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform. We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of ANA + ZAC and anaandzac.ca or any of our respective affiliates, business partners, customers or others. We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited anaandzac.ca during a specific time period or purchased a specific product through anaandzac.ca. This information generally is shared in an aggregated form. As with any business, it is possible that as our business develops, we might sell or buy brands, stores, or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that ANA + ZAC, or substantially all of our respective assets, are acquired by a third party, such information may be one of the transferred assets. Under such circumstances, ANA + ZAC, as the case may be, would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy.
What steps are taken to keep information secure?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through anaandzac.ca, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Care Team.
What happens when a visitor to anaandzac.ca links to or from another web site?
anaandzac.ca may contain links to web sites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other web sites. We encourage you to be aware of when you leave anaandzac.ca and to read the privacy policies of each and every web site that you visit. If you have accessed anaandzac.ca through a link from certain of our advertising or marketing partners, anaandzac.ca may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed web pages is collected by us, and the use of this information is governed by this Privacy Policy.
What about online surveys?
We may from time to time conduct on-line surveys. When you complete an online survey, we may ask for certain information including your age, postal code, shopping habits, email and/or mailing address. This information will be treated in accordance with this Privacy Policy.
How will we inform users about changes regarding this Privacy Policy?
If we make any material changes to this Privacy Policy, we will post a notice on anaandzac.ca notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check anaandzac.ca periodically to see if any recent changes to this Privacy Policy have occurred.