All items are final sale

CHANGING YOUR ORDER

As of Sept. 10th you cannot change your order. 

Please note that once your order is placed and you receive an email with your tracking information your order has been been picked up for delivery. If you have not received your tracking information please contact support as soon as possible and we will do our best to assist you.

CANCELING YOUR ORDER

As of Sept. 10th you cannot cancel your order.

IF YOUR ORDER WAS CONFIRMED SHIPPED BUT NOT DELIVERED BY CARRIER

On occasion, certain carriers may fail to deliver your order or your order could have been stolen from where it was left if the drop off is not safe. Please ensure that your address is correct and that you provide a safe drop for the carrier. You have the option at check out to provide correct shipping details to ensure that your order is delivered properly and safely.

Once we ship your tracked order we are not responsible for lost goods and you must file a claim with the carrier. 

In some cases, once a claim is made, the carrier will fully refund your order and in some cases they will refund you the insurance that comes along with a tracked package.

In some cases, you can file a claim with your credit card company if you have protection. We are a small business and cannot cover lost or stolen merchandise once we ship your order.

We will never not ship your order. If you falsely claim that an order was 'never shipped' this can be disputed from our and our merchant's end. This will further delay the resolution on this matter.

If you need further support regarding a lost package we will do our best to support you with information on starting a claim but please remember in the end we cannot be held responsible.  Please contact us at support@anaandzac.ca.